CLIENT OVERVIEW
Top Cut Foods is a specialist Australian meat processor and wholesaler, supplying premium quality meat products to restaurants, butchers, and supermarkets across the country. Their dedication to excellence extends beyond their products, and includes a commitment to efficient and secure IT systems to manage their complex operations.
Top Cut employs 140 staff across four time zones and eight sites. Operating 20 hours a day with 48 servers, they require sophisticated technology and high-level security to successfully run their business.
THE CHALLENGE
Top Cut Foods required the use of advanced technologies and tight security to ensure the success of the business. Their IT infrastructure, however, was a complex web of distributed data systems that were outdated and no longer adequate for their growing needs.
In 2019, NetEffects was engaged to take over the management of Top Cut Foods’ IT systems. Supporting one IT employee, NetEffects were soon flooded with service calls, which necessitated additional helpdesk staff. This was indicative of a deeper problem that needed solving.
THE NETEFFECTSSOLUTION
Tracing the astronomically high number of helpdesk calls back to poor design and inadequate infrastructure, NetEffects consolidated the aged distributed data system into a central data centre.
Focused on fixing the root cause of each IT issue, within six months daily helpdesk tickets were significantly reduced.
NetEffects opted for a multifaceted approach to address the IT challenges at Top Cut Foods. Here are some of the tactics that were employed:
- Data Centralisation: Through advanced server management, NetEffects was able to consolidate fragmented data collection methods into a single, centralised data centre. This approach provided the ability to improve data management, security and scalability.
- Network Infrastructure Upgrade: Outdated equipment was replaced with new, reliable solutions, resulting in better network performance, reduced downtime and seamless data flow across all sites. These upgrades optimised network efficiency and ultimately led to lower support and network costs.
- Enhanced Security Backing: Online safety is a number one priority for a company like Top Cut Foods. Once a security assessment was carried out and an overall risk score calculated, comprehensive measures were implemented, including 24/7 monitoring, firewalls, data encryption, and AI-based detection services.
- IT Support Services: To ensure uninterrupted operations, NetEffects implemented improved IT support services and around-the-clock monitoring.
THE RESULTS
The impact of NetEffect’s solution was swift and significant. Within a short time, the daily helpdesk ticket count dropped dramatically. And today? NetEffects averages only two helpdesk tickets a day.
By addressing the root causes of Top Cut Foods’ IT issues and implementing a range of customised services, NetEffects was able to transform the business’s operations. The solutions provided not only improved efficiency and security but also set Top Cut Foods up for future growth and success.
This case study demonstrates how NetEffects possesses expertise in managed IT services and support, network and server management and security backing. We offer a comprehensive range of services to help businesses like Top Cut Foods achieve optimal performance.
